Terms and Conditions

GENERAL SALES CONDITIONS FOR ONLINE PURCHASES “DUE FOR YOU”

These general sales conditions govern the sale of items produced and marketed on the website https://dueforyou.com/ by the Company “SAGESTER S.r.l.” with legal headquarters in Vicenza, VAT number 03433300245 (hereinafter the “Seller”).

The site “https://dueforyou.com/” is the exclusive property of the Company “SAGESTER S.r.l.”
Any changes to the sales conditions, including those regarding the guarantees stated and considering any regulatory changes, will be effective from the moment of their publication on the site and will refer to sales made from that moment on.

1. DEFINITION AND OBJECT OF THE CONTRACT
This contract (hereinafter "Contract") is a distance contract concerning the sale of sports clothing and related accessories as per the relevant page between "SAGESTER S.r.l." and the customer (hereinafter "Customer") within a distance selling system organized by the Seller, who exclusively uses the internet for this Contract.
The Customer must qualify as a consumer, meaning only a natural person who purchases for exclusively personal needs unrelated to any professional/business use. A penalty of 50% of the total price paid will be imposed on anyone who violates this prohibition, which must be paid simultaneously with the Seller's discovery of the violation, using the payment methods indicated by the Seller in the written notice sent by registered mail.
All contracts will therefore be concluded directly through the Customer's access to the site under the sales conditions stated here, which exclude and supersede any prior or verbal agreements between the parties.
To place an order, you must be of legal age. Orders placed will be binding for the Seller only upon their acceptance sent to the Customer via e-mail (to the e-mail address provided by the Customer with the order) of the duly completed order, subject to authorized payment and availability of the item(s). It is advisable to keep the e-mail of acceptance from the Seller. In case of non-receipt of the confirmation e-mail, the Seller should be contacted at the following address: info@dueforyou.it
The Customer has no right to compensation for damages or indemnity, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or things caused by the non-acceptance, even partial, of an order by "SAGESTER S.r.l.".
The technical information printed in the catalog visible on the site is based solely on the official data of the Seller, with the reservation to modify technical and dimensional parameters based on changes to the items. It is understood that the image accompanying the descriptive sheet of an item may not perfectly represent its characteristics due to causes not attributable to the Seller and, in any case, due to the Internet browser and/or the display through the devices used by the Customer. The Seller expressly declines any responsibility in this regard.

2. PURCHASE PROCEDURE
2.1. Each item offered for sale on the website can be viewed through a specific link that allows viewing the photographs of the item, the unit price (including applicable taxes or other charges), colors, and different sizes (where available).
2.2. The Customer may purchase one or more items, with a maximum of 4 units for each of them, without prejudice to the Seller's right to modify the indicated quantity at any time, either in excess or in deficiency, for reasons related to production or Customer needs.
2.3. The items chosen by the Customer and the corresponding quantity will be placed in a specific section (hereinafter referred to as the "Cart") along with one or more digital photographs of the purchased item.
2.4. Exceptional inconveniences may occur regarding the availability of certain items on the website. In such circumstances, the Seller will promptly inform the Customer (and in any case within the specified time limits) via email of the cancellation of their order. In the case of partial availability, the Customer will be informed and will have the option to accept or decline the partial shipment.
The temporary unavailability of an item on the website will be immediately reported by the Seller.
2.5. The Seller reserves the right to change the items for sale on the website at any time without prior notice.
2.6. To view the selected items and the total price of the purchase order, it is necessary to access the Cart section. The Customer, before confirming their order proposal (hereinafter referred to as the “Order Proposal”), is required to verify the accuracy of the contents of the Cart and to complete the purchase form according to the instructions provided on the website.
2.7. The purchase procedure concludes when the Customer selects the appropriate button for final confirmation of the order (hereinafter referred to as the “Purchase Button”), thereby validating their Order Proposal, which will be sent directly to the Seller. The completion of the purchase between Seller and Customer will occur with the acceptance by the Seller as mentioned in point 1, third paragraph.
2.8 In the case of items marked “by special order only,” the Customer must send their request via the email indicated on the website. Upon receipt of the email, the Seller will contact the Customer to agree on the methods and timing of the delivery of the item, if possible, and the related price.
2.9. The order proposal issued by the Customer will be taken over by the Seller only if the entire purchase procedure has been completed correctly.
Once the Seller has received the Order Proposal sent as above, no subsequent changes by the Customer will be allowed.
2.10 The Customer, once in the correct section, must proceed to fill out the order in electronic format, which will be displayed to the Customer immediately before sending the order, transmitting it to the Seller following the instructions that will be indicated to them in the various stages of guidance for completing the Contract.
2.11 The language in which the Contract is concluded is Italian. In case of conflict between the translations of the General Conditions prepared in a language other than Italian and accepted by the Customer, the meaning and interpretation of the General Conditions in Italian shall prevail.

3. ACCEPTANCE OF THE GENERAL SALES CONDITIONS
The Customer, by sending their purchase order electronically, unconditionally accepts and agrees to observe these general sales conditions in their dealings with “SAGESTER S.r.l.”, declaring to have read and accepted all the information provided to them pursuant to Article 1341 and following of the Italian Civil Code, also acknowledging that “SAGESTER S.r.l.” does not consider itself bound by different conditions unless previously agreed in writing.
These general sales conditions must be reviewed online by the visiting customers of the website before they confirm their purchases. The submission of the order therefore implies their total knowledge of the aforementioned and their complete acceptance.

4. DESCRIPTION OF PRODUCTS AND INDICATION OF PRICES
4.1 The Seller guarantees the authenticity and high quality of all products offered for sale on the website, also guaranteeing not to sell used, irregular, defective items and/or, in any case, items of quality lower than market standards. The essential characteristics of the items are presented on the site.
within each "product sheet."
4.2 The prices of the items may be subject to updates. It is the Customer's responsibility to verify the final selling price of the item they intend to purchase before proceeding with the completion and submission of the relevant Order.

5. PAYMENTS AND BILLING
5.1 For the payment of the price of the items and the related shipping costs and
for delivery, the Customer can choose from one of the methods indicated on the website.
5.2 In case of payment by credit card, the financial information (such as
For example, the credit/debit card number or its expiration date will be forwarded, via encrypted protocol, to third parties that provide the relevant remote electronic payment services, without third parties being able to access it in any way.
This information will also never be used by the Seller except to complete the procedures related to the correct fulfillment of the Order and to issue the relevant refunds in case of returns of items following the exercise of the right of withdrawal by the Customer, or if it becomes necessary to prevent or report fraud on the site to law enforcement. In any case, all personal data provided by the Customer will be processed by the Seller in compliance with the applicable regulations as provided in the "Privacy Policy" section of the Site.
5.3. The products shown on the platform include VAT, as applicable.
5.4. The shipment of the purchased items will only be made after the payment of the amount due from the Customer has been successfully completed.
In the event that, for any reason, the charge of the amounts due from the Customer proves impossible, the sales process will be automatically canceled and the sale voided as per the communication that will be simultaneously sent with a message that will automatically appear to the Customer on the website.
5.5. For each order placed on the site, the Seller will issue an invoice/receipt for the shipped material, which will be inside the package. The information provided by the Customer at the time of the order will be used for the issuance of the invoice.
After the invoice is issued, it will not be possible to make any changes to the data indicated in it.
For customers from countries not part of the European Community,
it is necessary to enter the specific data indicated in the "request invoice" section.
5.6 The accepted payment methods are as follows:
● Bank transfer
● Cash on delivery
● Paypal
● Credit card

6. SHIPPING AND DELIVERY OF PRODUCTS
6.1 The purchased items will be delivered to the address indicated by the Customer in the Order within 15 working days from the acceptance of the order by the Seller at the shipping cost indicated on the website before sending the Order. Shipping is carried out through authorized and qualified couriers. For deliveries to be made outside Italian borders, shipping costs and delivery times may vary.
6.2 For deliveries requested in countries outside the European Union, any import customs duties will be borne by the recipient. Therefore, the Customer is advised to contact the customs authorities of their country in advance to verify costs and any import limits.
6.3 If the delivery times indicated by the Seller are delayed for reasons
unexpected or unforeseeable events not attributable to the Seller, the Customer is not entitled to refuse delivery or request compensation or damages.
In case of delays due to the production of the ordered items, the Customer will be promptly notified by the Seller via email or phone, with the Customer having the option to cancel the order in case of excessive delay, resulting in a refund of the price already paid.
6.4. The items sold on the website can only be delivered to the countries and at the prices indicated below:

ITALY € 12.00;
CALABRIA, SICILY, SARDINIA € 17.00;
SAN MARINO € 25.00;
EU COUNTRIES: AUSTRIA, FINLAND, GERMANY, FRANCE, SPAIN, NETHERLANDS, IRELAND,
LUXEMBOURG, CZECH REPUBLIC, DENMARK, GREECE, SLOVAKIA,
PORTUGAL, SWEDEN, SLOVENIA, HUNGARY, BULGARIA, POLAND, ESTONIA,
LATVIA, LITHUANIA, ROMANIA, SPAIN € 25.00;
NON-EU COUNTRIES:
● UNITED KINGDOM € 28.00
● NORWAY € 28.00
● SWITZERLAND € 35.00
● UNITED STATES € 40.00
● CANADA € 40.00
● JAPAN € 60.00
● UKRAINE € 70.00
● LIECHTENSTEIN € 45.00
● CROATIA € 50.00
● TURKEY € 85.00
● MALTA € 40.00
● SINGAPORE € 50.00
For other countries not listed, the Customer must contact customer service and request a quote if delivery and shipping are possible by the Seller.

7. RIGHT OF WITHDRAWAL AND RETURN
7.1 The Customer not satisfied with their order for any reason may exercise the right of withdrawal within 14 working days from the receipt of the item(s) (the working days will start to be calculated based on the proof of delivery). The items must be returned intact.
7.2 The Customer wishing to exercise the right of withdrawal must comply with the following conditions in order to obtain a refund of the amount paid at the time of purchase:
- the items must be returned at the Customer's care and expense to the Seller in a single shipment within the original packaging. Returns of items belonging to the same order sent at different times will therefore not be accepted;
- the items must be returned in the same condition in which they were delivered: they must not be damaged in any way, deteriorated, dirty, and in any case in a state that unequivocally indicates that they have been used, and must be accompanied by all the labels with which they were received.
In case of withdrawal, the Customer must fill out and send the appropriate form that can be found here.
7.3. In the event that the Customer receives defective goods due to errors in the manufacturing of the purchased item, the Customer is required to fill out the appropriate return form available here and send photos documenting the defect to the email address info@dueforyou.it. Photos are essential before shipping and authorizing the refund. If accepted, the pickup and return costs are the responsibility of the Seller, unless different agreements have been reached with the Customer.
In case of size change, the Customer is required to send the request to the email address
info@dueforyou.it to receive the respective return form and to wait for instructions on the procedure regarding it. The replacement of the item is valid only if the exchange concerns exactly the same model originally purchased. Shipping costs are entirely the responsibility of the Customer.
7.4. The Customer also acknowledges that, for safety and hygiene reasons, the following items cannot be returned: tights, bodysuits, and masks. Items purchased "on order" also cannot be returned.
7.5. Returned products must be shipped to the following address:
SAGESTER S.r.l.
Via Guglielmo Marconi, 35, 
36010 Zanè VI,
Italy
7.6 If the return does not reach the Seller within the above-mentioned term due to the Customer not following the above procedure or in case of loss, theft, or damage for any reason not attributable to the Seller, the return will be considered as not having occurred.
- the return request must be sent via email (info@dueforyou.it) within 14 working days from the date of delivery of the item. Otherwise, the return request will not be accepted.
accepted;

8. COMPLAINTS
Any shipping errors or missing ordered items must be reported promptly via email to “SAGESTER S.r.l.” citing the order or invoice number, which will remedy the situation as soon as possible.

9. APPLICABLE LAW AND COMPETENT COURT
9.1 The General Conditions are governed by Italian law and in particular by Legislative Decree of September 6, 2005, No. 206, (known as the Consumer Code) in Title I "Consumer Rights in Contracts," with specific reference to the regulations concerning distance contracts and by Legislative Decree of April 9, 2003, No. 70 on certain aspects concerning electronic commerce.
9.2 These General Terms and Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any different mandatory provision more favorable to the Customer, applicable in the Customer's country of habitual residence.
9.3 All contracts concluded are deemed to be perfected in Italy and are subject to Italian Law.
For any disputes, the exclusive competent court is the Court of Padua.

For any further clarification, please contact the sales office at the following address:
SAGESTER S.r.l.
Via Guglielmo Marconi, 35, 
36010 Zanè VI,
Italy
Tel. +39 0445 314613
Email: info@dueforyou.it